Need a hand?

Yes, a free one: an email address, or Sign in with Apple or Google. It takes a minute, and it is what keeps your progress when you change phones.

iPhone and iPad (iOS 14 or later), and Android phones and tablets.

The first three lessons (and their section quiz) of the level you pick when you sign up, along with the native audio, quizzes, two practice sessions a day (any drill or game, including dialogue practice), the dialogue in each free lesson, streaks, badges, My plan, the weekly Felucca Race and 15 translations a day.

Each screen shows its tips once. To see them all again: Settings → Show me around again.

Settings → Appearance → Light, Dark or Automatic (follows your phone).

Check the device isn’t on silent, and that Mashi has permission to play sound. If a specific word is silent while others work, that recording may be missing — tell us the word and the lesson and we’ll fix it.

Cancellation happens in the store you bought from, not in the app — both Apple and Google require this.

iPhone or iPad: Settings → your name → Subscriptions → Mashi → Cancel.
Android: Play Store → profile → Payments & subscriptions → Subscriptions → Mashi → Cancel.

Cancelling doesn’t cut you off immediately — you keep Pro until the period you have already paid for ends.

Open Settings → Subscription in the app and use Restore purchases, making sure you are signed in to the same store account you bought with. If it still doesn’t appear, email us with the store receipt and we’ll sort it.

The store retries the payment for a while. Updating your payment method in your Apple or Google account is usually all that is needed.

The bonus (a month on the yearly plan, a week on the monthly plan) arrives after your first paid charge, not during the 7-day trial. When it lands, the store moves your next renewal date by 30 days (yearly) or 7 days (monthly), and Apple may email you. If a week has passed since you were first charged and the date hasn’t moved, email us with the code you used.

Refunds are handled by Apple and Google, because they are the merchant of record — we can’t issue one on your behalf. Apple: reportaproblem.apple.com. Google: Play Store → profile → Payments & subscriptions → Budget & history. If something went wrong on our side, tell us and we’ll help you make the case.

In the app: Settings → Delete account → confirm. Your profile, progress, quiz history, translations and activity are removed immediately. Cancel your App Store or Google Play subscription first — deleting the account does not cancel it.

Chat messages you already sent stay in the other person’s chat, shown as from a “Deleted account” without your name.

Teachers: the same; your students are unlinked, and commission and payout records are kept as payment records. Organization owners: More → Delete account. While the organization has members, message Mashi to close it first.

If you can’t get into the app, email support@mashiapp.pro from the address on the account and we will delete it for you.

We suspend an account only when it breaks the terms. Email support@mashiapp.pro from the address on the account and we will tell you why and what can be done.

Use Forgot password on the login screen. If the reset email doesn’t arrive, check spam first, then email us.

Your email and name, your class or organization if you joined one, your learning activity, your chats, your translations, your subscription status, and any bug reports you sent. No location, no contacts, no advertising identifiers, no advertising SDK, and your speaking practice never leaves your phone.

The full detail is in the privacy policy.

Yes. Progress is tied to your account, so signing in elsewhere picks up where you left off. Use Restore Purchases to re-activate Pro.

In the chat, open the menu (⋮) and choose Report, pick a reason and, if you like, add a note. You can also Block them from the same menu: then neither of you can send messages in that chat. The other person is not told that you reported them. The Mashi team reviews reports, usually within a day, and tells you when it has.

If you feel unsafe, or you can’t use the app, email support@mashiapp.pro. If someone is in danger, contact your local emergency services first.

A chat between a student and a teacher is read by those two people. Nobody at your school or organization can read it. The Mashi team reads it only if one of you reports it. Chats with the Mashi team are read by the Mashi team. The details are in the privacy policy.

To keep students safe, chats between students and teachers hide phone numbers, email addresses, links and some offensive words. Keep the conversation in Mashi. If you need to share contact details with us, write in your chat with the Mashi team, which is not filtered.

Open the chat menu (⋮) and turn on Mute: messages still arrive, but that chat sends no notifications. A notification shows the sender’s name and the start of the message; to keep it off your lock screen, turn off notification previews for Mashi in your phone’s settings.

Check they are entering your join code exactly as it appears on your home screen (or send them your invite link), and that you have approved their request under Join requests — nobody joins your roster automatically. A student can have one teacher at a time: if they already have one, they must leave that teacher first.

Give the assignment a title, choose the lessons, choose the classes or individual students, and set a due date. Completion is then tracked per student, counting only work done after you set it. Open the assignment to change its due date or delete it.

Open Earnings on your teacher dashboard. Once a month has closed, tap Request payout, choose bank transfer, InstaPay, Vodafone Cash or PayPal, and enter the details. We pay it and mark it paid, with the reference, where you can see it. Questions about earnings: partners@mashiapp.pro.

Choose the teacher option when you sign up. It is free and needs no approval.

A code only works once the organization’s plan is active and has a free seat. Check the code with whoever gave it to you; if it is right, they may need to free a seat or renew. You can belong to one organization at a time.

Use the Inbox in your owner portal: it is an in-app chat with the Mashi team, with one-tap requests for more seats, a renewal or support. Invoices, payment and seat questions can also go to partners@mashiapp.pro.

Pro through an organization lasts while you hold a seat there. Your account, streak and progress are untouched; subscribe yourself, or join another organization, to get Pro back.

Start here, or email partners@mashiapp.pro with how many people and for how long. In the app, pick I run an organization when you sign up.